Privacy Policy

1. Introduction

GeoTech Systems Inc. ("GeoTech", "we", "us", or "our") operates the GeoTech Telemetry platform and the website at bigtech.geo-tech.tech (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to the practices described here.

2. Information We Collect

We collect information in three categories:

• Account information — name, work email address, company name, and billing details you provide when registering or contacting us.
• Usage data — pages visited, features used, IP address, browser type, and device identifiers, collected automatically when you use the Service.
• Customer telemetry data — metrics and device metadata you ingest into the platform. You remain the controller of this data; we process it solely on your instructions.

3. How We Use Information

• To provide, maintain, and improve the Service;
• To authenticate users and secure accounts;
• To communicate about the Service, including security and product updates;
• To process payments and manage subscriptions;
• To comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area, we process personal data under the following legal bases: performance of a contract (Art. 6(1)(b) GDPR), our legitimate interests in operating and securing the Service (Art. 6(1)(f)), compliance with legal obligations (Art. 6(1)(c)), and your consent where required (Art. 6(1)(a)).

5. Cookies and Similar Technologies

We use a small number of strictly necessary cookies for authentication and session management, and optional analytics cookies to understand product usage. You can control non-essential cookies through your browser settings; disabling them does not affect core functionality.

6. Data Sharing and Subprocessors

We do not sell personal data. We share information only with vetted subprocessors (cloud hosting, payment processing, and transactional email) bound by data processing agreements, and when required by law or to protect the rights and safety of GeoTech, our customers, or the public. A current list of subprocessors is available on request.

7. International Data Transfers

Data is primarily processed in the United States. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on adequacy decisions or Standard Contractual Clauses as approved transfer mechanisms.

8. Data Retention

We retain account information for the life of your account plus up to 24 months. Customer telemetry data is retained according to your plan's retention settings and deleted within 60 days of account termination, unless a longer period is required by law.

9. Security

We apply industry-standard safeguards including encryption in transit and at rest, least-privilege access, per-device certificates, and continuous monitoring. No method of transmission is 100% secure; if you believe your account has been compromised, contact us immediately. Vulnerabilities can be reported per our security.txt.

10. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data;
• Object to or restrict certain processing, and request data portability;
• Opt out of the "sale" or "sharing" of personal information under the CCPA/CPRA (we do not sell or share personal information as defined by those laws);
• Not be discriminated against for exercising these rights.

To exercise any right, email [email protected]. We respond to verified requests within 30 days. EEA residents may also lodge a complaint with their supervisory authority.

11. Children's Privacy

The Service is intended for business users and is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be announced via email or an in-product notice at least 14 days before taking effect. The "last updated" date above reflects the most recent revision.

13. Contact

Data Protection Officer, GeoTech Systems Inc., 814 Wren Hollow Lane, Suite 210, Austin, TX 78746, United States — [email protected].